Digitalization of Local Government Services (E-BOSS / Starpay)
Maricel Echevarria Torres • Mayor of Gen. Mariano Alvarez • Mar 11, 2026
Mayor Torres implemented Electronic Business One-Stop Shop (E-BOSS), a digital system integrated with Starpay for online processing of business permits and payments. Context: The municipality sought to modernize local governance, reduce bureaucratic bottlenecks, and make services more accessible. Previously, business owners faced long queues and slow processing times for permits. Execution: Coordinated with private tech partners, trained municipal staff, and launched public awareness campaigns for residents and local businesses. Impact: Reduced processing times, minimized human errors, increased transparency, and improved convenience for constituents. Modernized municipal administrative efficiency.
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Quality Score: 25/100
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